Client Experience Specialist - Front Desk & Reception

H&R Block, Inc.; Rocky River (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role handles scheduling, front-desk tasks, and coordination with tax professionals in a non-remote, in-person office in Ohio.

The position requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Evening and weekend availability during tax season is needed to support busy periods.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role handles scheduling, front-desk tasks, and coordination with tax professionals in a non-remote, in-person office in Ohio.

The position requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Evening and weekend availability during tax season is needed to support busy periods.