Front Desk & Client Experience Specialist

Transnationtitle; Ann Arbor (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Transnationtitle in Ann Arbor, MI is seeking a professional Receptionist to be the friendly first point of contact for clients, visitors, and callers. The role manages the front desk, directs calls, coordinates mail and documents, and supports real estate closings with a courteous, organized approach.

The ideal candidate has strong customer service skills, excellent communication, and the ability to handle multiple tasks while maintaining confidentiality.

Qualifications

• Strong customer service skills and a welcoming demeanor.
• Excellent verbal and written communication.
• High attention to detail and ability to follow instructions.
• Ability to handle multiple tasks in a busy front desk.
• Ability to maintain confidentiality.
• Proficient with business documents.

Responsibilities

• Greet clients, visitors, and other guests in a warm and professional manner.
• Answer incoming telephone calls and direct callers to the appropriate team member.
• Receive, sort, and distribute incoming and outgoing mail, faxes, and emails.
• Complete E-recording documents and distribute or mail documents to the appropriate parties.
• Schedule and coordinate closings with clients and other parties involved in real estate transactions.
• Maintain open communication with team members regarding potential client leads, questions, and concerns.
• Monitor office supplies and place orders as directed by the manager.
• Maintain a clean, organized, professional front desk and reception area.
• Assist with general administrative and office support as needed.
• Maintain regular and predictable attendance.
• Maintain reliable transportation as required to perform the responsibilities of the position.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Privacy

Reading documents

Education

High school diploma

Tools

Microsoft Office

Document management platforms

Job description

Transnationtitle in Ann Arbor, MI is seeking a professional Receptionist to be the friendly first point of contact for clients, visitors, and callers. The role manages the front desk, directs calls, coordinates mail and documents, and supports real estate closings with a courteous, organized approach.

The ideal candidate has strong customer service skills, excellent communication, and the ability to handle multiple tasks while maintaining confidentiality.