Front Desk Team Lead — Guest Experience

Sheraton Ann Arbor Hotel; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

Flexible scheduling

PayActive access

PTO & Holidays

Healthcare benefits

401(k) match

Discounts

Job summary

The Sheraton Ann Arbor Hotel is seeking a Front Office Supervisor to support daily front desk operations, ensure exceptional service, and oversee check-in/check-out experiences. You will assist in training front desk staff and help maintain a welcoming, efficient front office.

Ideal candidates have hotel experience, can work a flexible schedule including evenings and weekends, and are able to read, write, and communicate effectively in English.

Qualifications

• A combination of education and experience.

Responsibilities

• Welcoming guests and ensuring a seamless experience.
• Supervise front desk agents and manage reservations.
• Address guest concerns and coordinate with other departments.
• Report to the Front Office Manager.

Job description

The Sheraton Ann Arbor Hotel is seeking a Front Office Supervisor to support daily front desk operations, ensure exceptional service, and oversee check-in/check-out experiences. You will assist in training front desk staff and help maintain a welcoming, efficient front office.

Ideal candidates have hotel experience, can work a flexible schedule including evenings and weekends, and are able to read, write, and communicate effectively in English.