Front Desk & Guest Experience Specialist

Med-Inn-Hotel; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Med-Inn-Hotel in Ann Arbor is seeking a Guest Service Representative to be the face of our hotel, greeting guests and managing front desk operations with a focus on exceptional service. The successful candidate will handle check-ins/outs, answer calls, and maintain accurate records while ensuring health and quality standards.

Proficiency in English is required; additional languages are a plus. We value a friendly, professional demeanor and the ability to build rapport with guests in a fast-paced

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of additional languages is a plus.
• Ability to handle stressful, emotionally charged customer service situations.
• Genuine care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate guest needs and build rapport.
• Respond to guest concerns and escalate to management when needed.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Front desk operations

Communication

Stress management

Education

High School Diploma/GED

Job description

Med-Inn-Hotel in Ann Arbor is seeking a Guest Service Representative to be the face of our hotel, greeting guests and managing front desk operations with a focus on exceptional service. The successful candidate will handle check-ins/outs, answer calls, and maintain accurate records while ensuring health and quality standards.

Proficiency in English is required; additional languages are a plus. We value a friendly, professional demeanor and the ability to build rapport with guests in a fast-paced