Front Desk Receptionist – Growth & Benefits

National Vision; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k matching

Paid sick time

Parental leave

Eyewear discount

College scholarship

Job summary

National Vision’s America's Best brand in Ann Arbor seeks a friendly Receptionist to greet customers and support store operations. You will manage front desk tasks and help maintain accurate patient records and schedules.

Responsibilities include handling multi-line phones, assisting with insurance information, and keeping the lobby tidy while delivering courteous service to every guest.

Qualifications

• Experience as a Receptionist or front office role preferred but not required.
• 0-2 years related experience or training preferred.
• Excellent customer service and strong organizational skills.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organization

Education

High School Diploma

Job description

National Vision’s America's Best brand in Ann Arbor seeks a friendly Receptionist to greet customers and support store operations. You will manage front desk tasks and help maintain accurate patient records and schedules.

Responsibilities include handling multi-line phones, assisting with insurance information, and keeping the lobby tidy while delivering courteous service to every guest.