Front Desk & Client Experience Pro — Tax Season

H&R Block, Inc.

Wallingford (CT)

On-site

USD 21,000 - 30,000

Full time

14 days+

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office in Wallingford. You will greet clients, manage check-in, answer phones, schedule appointments, and help keep daily operations running smoothly.

This in-person role offers hands-on experience in a busy tax-season environment, with training and opportunities for advancement into tax support or office leadership. Evening and weekend availability is required during tax season.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills.
Ability to multitask and manage priorities throughout the day.
Excellent organizational skills and attention to detail.
Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients and create a professional first impression.
Answer calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and document intake.
Maintain organized office environment.
Collaborate with tax professionals to ensure smooth daily operations.
Protect confidentiality of client information.