Seasonal Client Service & Front Desk Specialist

H&R Block; Wallingford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

H&R Block in Wallingford, CT is seeking a seasonal Client Service Professional/Receptionist who serves as the welcoming face of the office, manages client check-in, and coordinates scheduling with tax professionals.

This in-person role emphasizes confidentiality, teamwork, and professional client interaction, with evenings and weekends during tax season. Training provided to support growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and act as the face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in Wallingford, CT is seeking a seasonal Client Service Professional/Receptionist who serves as the welcoming face of the office, manages client check-in, and coordinates scheduling with tax professionals.

This in-person role emphasizes confidentiality, teamwork, and professional client interaction, with evenings and weekends during tax season. Training provided to support growth into tax preparation or office leadership.