Client Experience Specialist (In-Person) – Tax Season

H&R Block, Inc.; Bluffton (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, schedules appointments, and supports daily office operations alongside tax professionals.

You will greet clients, answer calls, route them to the right specialist, manage documents, and help maintain a confidential, professional environment. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through in a busy office setting.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, schedules appointments, and supports daily office operations alongside tax professionals.

You will greet clients, answer calls, route them to the right specialist, manage documents, and help maintain a confidential, professional environment. Evening and weekend availability during tax season is required.