Client Concierge & Front Desk Specialist (Tax Season)

H&R Block, Inc.; Aurora (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily operations in person this tax season.

Ideal candidates will have experience in fast-paced environments, strong communication skills, and the ability to multitask while maintaining organization. Evening and weekend availability is required during tax season, with a path toward growth in tax services.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Education

High school diploma/GED or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily operations in person this tax season.

Ideal candidates will have experience in fast-paced environments, strong communication skills, and the ability to multitask while maintaining organization. Evening and weekend availability is required during tax season, with a path toward growth in tax services.