Front Desk & Client Concierge - Tax Season Ready

H&R Block, Inc.; Elkmont Springs (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, answer phones, schedule appointments, and help match clients with the right tax professional, supporting daily operations in a fast-paced, client-centric environment. This in-person role provides training and insight into tax preparation and office leadership, with responsibilities including document intake, front-desk upkeep, and close collaboration

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Organizational skills

Microsoft Office

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, answer phones, schedule appointments, and help match clients with the right tax professional, supporting daily operations in a fast-paced, client-centric environment. This in-person role provides training and insight into tax preparation and office leadership, with responsibilities including document intake, front-desk upkeep, and close collaboration