Front Desk & Client Concierge – Tax Office

H&R Block, Inc.; Little Chute (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will greet clients, handle scheduling, process client check-ins, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and confidentiality with client information. Availability for evenings and weekends during tax season is needed to ensure smooth office workflow.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to interact with clients and team members.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will greet clients, handle scheduling, process client check-ins, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and confidentiality with client information. Availability for evenings and weekends during tax season is needed to ensure smooth office workflow.