Front Desk Client Concierge

H&R Block, Inc.; Red Springs (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, scheduling, and document intake, and support daily operations alongside tax professionals.

In this in-person role, you’ll develop strong client relationships, handle confidential information, and assist with evening and weekend shifts during tax season. Training provided to help you grow into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Ability to multitask and manage competing priorities throughout the day.
• Strong interpersonal and professional communication with clients and team members.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, scheduling, and document intake, and support daily operations alongside tax professionals.

In this in-person role, you’ll develop strong client relationships, handle confidential information, and assist with evening and weekend shifts during tax season. Training provided to help you grow into tax preparation or office leadership.