Front Desk Client Concierge — Seasonal Tax Office

H&R Block, Inc.; Ware (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Ware, MA is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist daily office operations, greet clients, answer calls, and connect clients with the right tax professional.

This in-person role requires strong communication, multitasking, and discretion; evening and weekend availability during tax season is needed, with opportunities to grow into tax prep or office leadership.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Multitasking

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Ware, MA is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist daily office operations, greet clients, answer calls, and connect clients with the right tax professional.

This in-person role requires strong communication, multitasking, and discretion; evening and weekend availability during tax season is needed, with opportunities to grow into tax prep or office leadership.