Client Service & Front Desk (Seasonal) – Tax Office

H&R Block, Inc.; Revere (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Revere, MA is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers a path into tax preparation or office leadership with training and collaboration from tax professionals.

You will handle the check-in process, coordinate with the team, and safeguard sensitive client information, requiring strong interpersonal skills and the ability to work evenings and weekends during tax

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Team collaboration

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Revere, MA is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers a path into tax preparation or office leadership with training and collaboration from tax professionals.

You will handle the check-in process, coordinate with the team, and safeguard sensitive client information, requiring strong interpersonal skills and the ability to work evenings and weekends during tax