Front Desk Client Concierge for Tax Season

H&R Block, Inc.; Gladstone (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling. This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience.

You will answer phones, match clients with the right tax professional, manage check-in, and maintain a tidy, organized office while handling confidential information with discretion.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented and organized with follow-through.
• Proficiency with basic computer tools (Office/Teams/scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Office software (Office, Teams, etc.)

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling. This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience.

You will answer phones, match clients with the right tax professional, manage check-in, and maintain a tidy, organized office while handling confidential information with discretion.