Front Desk Concierge — Tax Season Client Experience

H&R Block; San Jose (CA); Presencial; USD 25.000 - 37.000; Tempo parcial

Benefícios oferecidos por esta vaga

Competitive pay

401(k) plan

Health coverage

Associate discount

Resumo da vaga

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, answer calls, schedule appointments, manage check-ins, and coordinate with tax professionals to deliver a smooth client experience.

The role emphasizes confidentiality, teamwork, and handling multiple tasks during tax season, with training provided and opportunities for growth into tax preparation or office leadership.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsabilidades

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conhecimentos

Interpersonal skills

Multitasking

Communication

Team collaboration

Attention to detail

Computer skills

Formação

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da vaga

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, answer calls, schedule appointments, manage check-ins, and coordinate with tax professionals to deliver a smooth client experience.

The role emphasizes confidentiality, teamwork, and handling multiple tasks during tax season, with training provided and opportunities for growth into tax preparation or office leadership.