In-Office Client Experience Associate (Tax Season)

H&R Block, Inc.; Glendale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in Glendale, AZ is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, confidentiality, and the ability to work evenings and weekends during tax season; prior hospitality or call center experience is a plus.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask with competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools; willingness to learn.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including documents; maintain office organization.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive information with confidentiality and care.

Skills

Multitasking

Customer service

Communication

Team collaboration

Organization

Attention to detail

Computer skills

Education

HS diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Glendale, AZ is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, confidentiality, and the ability to work evenings and weekends during tax season; prior hospitality or call center experience is a plus.