Front Desk & Client Services Associate (Tax Office)

H&R Block, Inc.; Tolleson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Tolleson, AZ is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in a busy, in-person office. You will support daily office operations and collaborate with tax professionals to ensure a professional client experience.

The role offers opportunities to grow into tax preparation or office leadership with training and support, and requires availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Comfort with basic computer tools like Microsoft Office and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Confidentiality

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Tolleson, AZ is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in a busy, in-person office. You will support daily office operations and collaborate with tax professionals to ensure a professional client experience.

The role offers opportunities to grow into tax preparation or office leadership with training and support, and requires availability to work evenings and weekends during tax season.