Front Desk & Client Care Specialist (Tax Season)

H&R Block, Inc.; Carrollton (GA); On-site; USD 28,000 - 36,000; Part time

Job summary

H&R Block in Carrollton, GA is seeking a Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations in person. The role involves greeting clients, coordinating appointments with tax professionals, and managing intake and document handling.

Candidates should have strong communication skills, multitasking abilities, and experience in fast-paced customer service. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Customer service

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Carrollton, GA is seeking a Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations in person. The role involves greeting clients, coordinating appointments with tax professionals, and managing intake and document handling.

Candidates should have strong communication skills, multitasking abilities, and experience in fast-paced customer service. Evening and weekend availability during tax season is expected.