Front Desk & Client Care Specialist

Centennial Mental Health Center, Inc.; Sterling (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Centennial Mental Health Center, Inc. is seeking an Office Assistant to greet clients, manage check-ins, schedule appointments, and handle billing coordination.

The role requires strong communication, attention to detail, and ability to work with diverse clients across medical, behavioral health, and substance use programs. The position emphasizes accuracy in tracking client flow, processing payments, and providing administrative support to the facility to ensure a smooth, welcoming client

Qualifications

• High school diploma or GED required; QMAP certification within 90 days of hire.
• 2+ years in a public office setting preferred.
• Strong communication skills, both in person and on the phone.

Responsibilities

• Greet clients face-to-face or by phone in a pleasant, professional manner.
• Check-in clients per protocol for single service line (medical, substance use, or mental health).
• Record client arrival time and monitor waiting area; assist with questions.
• Direct clients to Billing for financial assistance and schedule appointments.
• Process payments, receipts, and maintain accurate deposits per policy.
• Support office with administrative tasks and document management.

Skills

Prioritization

Professional communication

Written communication

Adaptability

Relationship building

Multi-tasking

Time management

Education

High school diploma or GED

QMAP Certification within 90 days

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Centennial Mental Health Center, Inc. is seeking an Office Assistant to greet clients, manage check-ins, schedule appointments, and handle billing coordination.

The role requires strong communication, attention to detail, and ability to work with diverse clients across medical, behavioral health, and substance use programs. The position emphasizes accuracy in tracking client flow, processing payments, and providing administrative support to the facility to ensure a smooth, welcoming client