Clinic Front Desk & Client Care Specialist

Centennial Mental Health Center, Inc.; Colorado; On-site; USD 21,000 - 26,000; Full time

Job summary

Centennial Mental Health Center, Inc. seeks an Office Assistant to warmly greet clients and serve as the first point of contact. You will check in clients, schedule appointments, route inquiries, and support billing processes in a busy clinical setting.

Responsibilities include handling phone and in-person inquiries, recording arrival times, assisting with basic administrative tasks, and coordinating with multiple teams to ensure smooth operations and excellent patient experience.

Qualifications

• 2+ years of previous experience working in a public office setting preferred.
• High school diploma or GED; QMAP Certification within 90 days of hire.

Responsibilities

• Greet clients face to face or on the phone in a pleasant and professional manner.
• Check clients in per protocol for a single service line.
• Direct clients to Billing Department for financial assistance.
• Schedule client appointments following scheduling protocols.
• Respond to requests from clinics and departments within Centennial.
• Process self or family referrals that come directly to the facility.
• Respond to email and EHR tasks and messages.

Skills

Time management

Communication

Multi-tasking

Independence

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Centennial Mental Health Center, Inc. seeks an Office Assistant to warmly greet clients and serve as the first point of contact. You will check in clients, schedule appointments, route inquiries, and support billing processes in a busy clinical setting.

Responsibilities include handling phone and in-person inquiries, recording arrival times, assisting with basic administrative tasks, and coordinating with multiple teams to ensure smooth operations and excellent patient experience.