Front Desk Specialist - Mental Health Access & Growth

Bridgeway Center, Inc. (BCI); Fort Walton Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Bridgeway Center, Inc. (BCI) is seeking an Access Specialist to be the first friendly face clients see. The role includes reception duties, greeting visitors, answering phones, and handling inquiries with professionalism.

You will enter client data into the EHR, schedule appointments, notify balances, and ensure accurate records while maintaining strict confidentiality and cash handling accuracy. Join a team supporting MH and SA programs with a welcoming front desk presence.

Qualifications

• Outgoing, dependable and passionate about helping others.
• Excellent customer service skills and professionalism with difficult clients.
• Strong multi-tasking abilities and a positive, upbeat demeanor.

Responsibilities

• Greet clients and visitors; provide reception and administrative support.
• Answer phones, route inquiries, and coordinate communications with BCI staff.
• Enter client data into the EHR accurately and timely; update records as needed.
• Schedule, verify, and reschedule routine appointments; notify clients of balances.
• Maintain confidentiality and assist with filing and payment processing; balance cash drawer daily.

Skills

Customer service

Front desk operations

Communication skills

Multi-tasking

Tools

EHR software

Job description

Bridgeway Center, Inc. (BCI) is seeking an Access Specialist to be the first friendly face clients see. The role includes reception duties, greeting visitors, answering phones, and handling inquiries with professionalism.

You will enter client data into the EHR, schedule appointments, notify balances, and ensure accurate records while maintaining strict confidentiality and cash handling accuracy. Join a team supporting MH and SA programs with a welcoming front desk presence.