Mental Health Front Desk & Admin Coordinator

Aspire Wellness Center, Inc; Maryland; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Sick PTO (40 hours annually)

Vacation PTO (80 hours annually)

Floating Holiday

Birthday PTO

Medical Insurance

Dental Insurance

Vision Insurance

401(k) after one year

Job summary

Aspire Wellness Center, Inc is seeking a compassionate Administrative Assistant to provide essential front-line support in our in-person outpatient mental health practice in White Marsh, MD. You will manage phone coverage, greet clients, schedule appointments, and maintain accurate records with strict confidentiality.

The role requires excellent customer service, strong organization, and the ability to multitask in a fast-paced healthcare environment while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in administrative, medical office, behavioral health, or healthcare setting preferred.
• Experience with scheduling, customer service, or front desk operations preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and work independently.
• Proficiency with Microsoft Office, Google Workspace, EHR, and general office technology.
• Maintain professionalism, discretion, and confidentiality in sensitive situations.

Responsibilities

• Provide daytime phone coverage and respond to calls, inquiries, and requests.
• Greet clients and visitors with outstanding customer service.
• Schedule, reschedule, and coordinate appointments; maintain provider calendars.
• Assist with intake coordination, confirmations, cancellations, waitlists, and client communications.
• Maintain client demographics, insurance, and contact information in the EHR.
• Scan, upload, organize, and maintain electronic documents and client records.
• Support daily office operations: filing, faxing, emailing, data entry, and admin tasks.
• Assist leadership and clinical staff with operational projects.

Skills

Customer service

Organization

Multitasking

Communication

Front desk operations

Confidentiality

Office software

HIPAA compliance

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Google Workspace

Electronic Health Records (EHR)

Job description

Aspire Wellness Center, Inc is seeking a compassionate Administrative Assistant to provide essential front-line support in our in-person outpatient mental health practice in White Marsh, MD. You will manage phone coverage, greet clients, schedule appointments, and maintain accurate records with strict confidentiality.

The role requires excellent customer service, strong organization, and the ability to multitask in a fast-paced healthcare environment while upholding HIPAA standards.