Front Desk & Clinical Admin Coordinator

High Country Behavioral Health; Pinedale (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Insurance: Medical, Dent

Vision coverage

Paid Time Off (PTO)

Paid Holidays

Wyoming Retirement Plan

Job summary

High Country Behavioral Health in Wyoming seeks an Office Assistant to serve as the first contact for clients and to support clinical and billing functions. This full-time, Monday–Friday role emphasizes public communication, meticulous record-keeping, and process management to ensure timely access to behavioral health services.

Reporting to the Administrative Director, you will coordinate scheduling, manage payments, and maintain organized paper and electronic records to support coordinated

Qualifications

• High School Diploma or Equivalent.
• Proven ability to manage and prioritize multiple tasks accurately in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to maintain the highest level of confidentiality, professionalism, and customer service in all interactions.
• Proficiency in Microsoft Office Products and the ability to operate standard office equipment.
• Successful completion of HCBH pre-employment screening and background check.

Responsibilities

• Warmly greet and professionally receive clients and caregivers during intake and throughout their visits.
• Prioritize and manage daily client flow through proactive schedule preparation to ensure efficient and productive use of staff time.
• Relay critical information and updates efficiently between patients and clinical staff.
• Assist patients during checkout, including collecting co-payments and scheduling necessary follow-up treatment.
• Collaborate effectively with external agencies to manage patient referrals.
• Assist the HCBH Medical team by aiding in the collection of specimens and administering pregnancy tests and injections as needed.
• Maintain strict confidentiality and HIPAA compliance.
• Accurately record and verify client insurance information.
• Assist in insurance pre-approvals to maximize collection for billable services.
• Maintain paper and electronic client records, ensuring information is current and accurate.
• Complete and update the daily deposit spreadsheet and prepare final bank deposits.
• Maintain cleanliness and tidiness of the workspace, front office, and patient waiting areas.

Skills

Task management

Verbal communication

Written communication

Confidentiality

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

High Country Behavioral Health in Wyoming seeks an Office Assistant to serve as the first contact for clients and to support clinical and billing functions. This full-time, Monday–Friday role emphasizes public communication, meticulous record-keeping, and process management to ensure timely access to behavioral health services.

Reporting to the Administrative Director, you will coordinate scheduling, manage payments, and maintain organized paper and electronic records to support coordinated