Front Desk & Client Care Coordinator

HairClub; Indianapolis (IN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays and personal days

Comprehensive health benefits

401(k) with company match

Tuition reimbursement

Company-paid training

Job summary

HairClub in Indianapolis is seeking a friendly front desk associate to greet clients, manage calls, and handle transactions with accuracy. You will support scheduling, assist the styling team, and contribute to an organized, welcoming salon environment.

The role emphasizes professional presentation, reliable time management, and the ability to thrive in a fast-paced setting while delivering excellent guest service. Training is provided to ensure client satisfaction.

Qualifications

• Minimum one year of high-paced guest service experience.
• Experience with POS systems or other business software.
• Proficient communication with all company contacts.
• Strong organizational and time-management skills.
• Ability to work under time constraints and pressure.
• Independence and self-motivation.
• Professional image and presentation.

Responsibilities

• Greet clients and visitors promptly, with a positive attitude, assisting with requests.
• Answer incoming calls promptly, provide information, and direct calls to staff as needed.
• Enter client transactions accurately using correct service/product codes and tenders.
• Manage scheduling: advance bookings, wait times, optimize schedules, confirmations.
• Support styling team with scheduling, changes, retail/add-on sales, and administrative duties.

Skills

Guest service

POS experience

Communication

Time management

Work under pressure

Independent

Professional image

Job description

HairClub in Indianapolis is seeking a friendly front desk associate to greet clients, manage calls, and handle transactions with accuracy. You will support scheduling, assist the styling team, and contribute to an organized, welcoming salon environment.

The role emphasizes professional presentation, reliable time management, and the ability to thrive in a fast-paced setting while delivering excellent guest service. Training is provided to ensure client satisfaction.