Client Experience & Scheduling Specialist

HairClub; Cincinnati (OH); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Personal days

Health benefits

401(k) with company match

Tuition reimbursement

Company-paid training

Job summary

HairClub in Cincinnati is seeking a friendly Front Desk Associate to greet clients, manage scheduling, and support the styling team with administrative tasks. This role emphasizes service excellence and a positive client experience.

You will use a POS system, handle calls, and help keep the salon running smoothly. We offer training, a balanced schedule, and benefits with opportunity for growth.

Qualifications

• At least one (1) year of high-paced guest service experience.
• Point of sale (POS) system or other business software experience.
• Communicate professionally and timely with all persons in the Company.
• Demonstrate superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and maintain self-motivation.
• Present a professional image.

Responsibilities

• Greet all clients and visitors promptly with a welcoming attitude and assist with requests.
• Answer incoming calls promptly, provide accurate information, and direct calls as needed.
• Accurately enter client transactions with correct codes and tenders.
• Manage scheduling, including bookings, wait times, and confirmations.
• Support the styling team with scheduling, documentation, and add-on sales.
• Perform other reasonable duties as assigned.

Skills

Guest service

Communication

Time management

Organization

Professional image

Tools

POS system

Job description

HairClub in Cincinnati is seeking a friendly Front Desk Associate to greet clients, manage scheduling, and support the styling team with administrative tasks. This role emphasizes service excellence and a positive client experience.

You will use a POS system, handle calls, and help keep the salon running smoothly. We offer training, a balanced schedule, and benefits with opportunity for growth.