Client Experience & Scheduling Specialist

HairClub For Men, Ltd.; Lexington (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m"

Paid vacation days and holidays

Tuition reimbursement

Company-paid training

Job summary

HairClub is seeking a front desk associate to greet clients and manage scheduling for hair loss treatments in a welcoming environment. You will interact with clients and visitors, entering transactions and assisting with service coordination to ensure a smooth experience.

Ideal candidates have at least one year of high-paced guest service experience, are proficient with POS systems, and can communicate professionally while maintaining strong organizational skills.

Qualifications

• At least one year of high-paced guest service experience.
• POS system or other business software experience.
• Communicate professionally and timely with all persons in the company.
• Utilize superior organizational and time management skills.
• Able to work under time constraints and pressure.

Responsibilities

• Greets all clients & visitors promptly with a smile and positive attitude.
• Answers incoming calls promptly and professionally and directs calls to staff.
• Accurately enters client transactions by selecting the correct performers, service/product codes, and tenders.
• Manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and confirmations.
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
• Performs other reasonable duties as assigned.

Skills

Guest service

POS system

Communication

Time management

Professional image

Independent work

Tools

POS system

Job description

HairClub is seeking a front desk associate to greet clients and manage scheduling for hair loss treatments in a welcoming environment. You will interact with clients and visitors, entering transactions and assisting with service coordination to ensure a smooth experience.

Ideal candidates have at least one year of high-paced guest service experience, are proficient with POS systems, and can communicate professionally while maintaining strong organizational skills.