Client Experience Coordinator

HairClub For Men, Ltd.; Indianapolis, Northern (IN, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Personal days

Comprehensive health benefits

401(k) with company match

Tuition reimbursement

Company-paid training

Job summary

HairClub For Men, Ltd. in Indianapolis, IN is seeking a friendly front desk Associate to greet clients, manage scheduling, and handle check‑in/check‑out processes with a positive, professional demeanor.

You will work with the team to deliver an exceptional client experience, support the stylist schedule, process payments, and coordinate with management to ensure a smooth daily operation. Experience in guest service is valued.

Qualifications

• At least one (1) year previous high-paced guest service experience.
• Point of sale system or other business software experience.
• Communicate professionally and timely with all persons in the Company.
• Utilize superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and self-motivated.
• Professional image.

Responsibilities

• Greets all clients & visitors, promptly with a smile, portrays a positive attitude, and assist with all reasonable requests.
• Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients.
• Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders.
• Actively manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and appointment confirmations.
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add‑on sales, and various administrative duties.

Skills

Customer service

POS experience

Scheduling

Professional image

Tools

POS system

Salon scheduling software

Job description

HairClub For Men, Ltd. in Indianapolis, IN is seeking a friendly front desk Associate to greet clients, manage scheduling, and handle check‑in/check‑out processes with a positive, professional demeanor.

You will work with the team to deliver an exceptional client experience, support the stylist schedule, process payments, and coordinate with management to ensure a smooth daily operation. Experience in guest service is valued.