Client Concierge & Scheduling Specialist

HairClub; Columbia (MD); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Personal days

Health benefits

401(k)

Tuition reimbursement

Company-paid training

Job summary

HairClub is seeking a proactive front desk receptionist to warmly greet clients, answer calls, and manage scheduling for our Maryland location. You will handle client transactions, support the styling team, and maintain organized service flow in a fast-paced environment.

A friendly, professional demeanor and reliable reliability are essential. Ideal candidates bring 1+ year of guest service experience, familiarity with POS systems, and strong communication skills.

Qualifications

• At least 1 year of high-paced guest service experience.
• POS system or business software experience.
• Communicate professionally and timely with all people in the company.
• Demonstrate strong organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and stay self-motivated.
• Maintain a professional image.

Responsibilities

• Greet all clients and visitors promptly with a positive attitude.
• Answer calls professionally and direct to appropriate staff with minimal disruption.
• Accurately enter client transactions with correct service/product codes.
• Manage scheduling: bookings, wait times, reminders, and confirmations.
• Support styling team with scheduling, documentation, and basic sales and admin tasks.

Skills

Guest service

POS experience

Professional communication

Organizational skills

Time management

Independence

Professional image

Job description

HairClub is seeking a proactive front desk receptionist to warmly greet clients, answer calls, and manage scheduling for our Maryland location. You will handle client transactions, support the styling team, and maintain organized service flow in a fast-paced environment.

A friendly, professional demeanor and reliable reliability are essential. Ideal candidates bring 1+ year of guest service experience, familiarity with POS systems, and strong communication skills.