Guest Services Concierge – Club Front Desk

Evolving Solution Services; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Riviera Club in Indianapolis is seeking a Front Desk Receptionist for part-time and full-time roles. The position involves greeting members, handling reservations, answering inquiries, operating the POS, and supporting club operations across F&B, programming, housekeeping, fitness, and aquatics.

The role requires strong customer service, administrative skills, and the ability to assist with marketing and membership tasks as needed by Club Management. Flexible scheduling is a plus.

Responsibilities

• Greet and check in members and their guests; process reservations and ensure accurate guest logs.
• Answer phones, provide information, monitor emails, and handle inquiries professionally.
• Operate the point-of-sale system, ring up sales, and suggest add-ons or upcoming events/programs.
• Perform administrative duties including filing, envelopes, records, and reports.
• Assist in marketing to membership as directed by Club Management.
• Promote club events, kids' programs, camps, dining specials, aquatics and fitness programming.
• Update member profiles with preferences, contact information, and special requests.
• Coordinate with housekeeping for locker room readiness and log maintenance requests.
• Manage lost & found, prepare welcome packets, and assist with membership inquiries or tours.
• Support data management: clean records, track attendance, and generate basic reports.
• Perform light inventory checks for office supplies, retail items, and event materials.
• Assist with safety/compliance logs (AED, emergency contacts) and vendor deliveries.
• Participate in cross-training and provide backup support to other departments.
• Complete other tasks as assigned by the Clubhouse Manager, Membership Coordinator, or General Manager.

Job description

Riviera Club in Indianapolis is seeking a Front Desk Receptionist for part-time and full-time roles. The position involves greeting members, handling reservations, answering inquiries, operating the POS, and supporting club operations across F&B, programming, housekeeping, fitness, and aquatics.

The role requires strong customer service, administrative skills, and the ability to assist with marketing and membership tasks as needed by Club Management. Flexible scheduling is a plus.