Front Desk & Care Team Liaison - Patient Care Coordinator

Upperline Health Inc; Columbia (MD); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Weekday clinic hours

Job summary

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams, delivering an outstanding patient experience at our [location] clinic. This role connects patients with providers and ensures smooth front-office operations.

The ideal candidate thrives in a fast-paced, team-oriented healthcare setting with strong communication skills and a patient-first mindset, including experience with EMR systems and billing inquiries.

Qualifications

• Experience in a front-office, customer service, or healthcare clinic role preferred
• Prior podiatric or orthopedic practice experience preferred
• Medical billing and coding experience highly preferred
• Experience using an EMR system; athenahealth preferred
• Strong communication skills and professional presence
• Ability to thrive in a fast-paced, team-oriented environment
• Exceptional customer service and patient-first mindset
• Reliable transportation required

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly
• Ensure accurate and timely patient check-in and information collection
• Assist with appointment scheduling and patient inquiries
• Maintain on-time clinic flow by notifying providers of patient arrivals
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth)
• Collect patient payments and assist with billing-related questions
• Manage office supply inventory and maintain an organized front office
• Protect patient privacy and maintain confidentiality at all times
• Support clinic operations with additional duties as needed
• Travel to nearby clinics to provide additional support when required

Skills

Front desk

Customer service

Healthcare clinic experience

Communication skills

Team-oriented

Attention to detail

Reliability

EMR experience

Tools

athenahealth EMR

Job description

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams, delivering an outstanding patient experience at our [location] clinic. This role connects patients with providers and ensures smooth front-office operations.

The ideal candidate thrives in a fast-paced, team-oriented healthcare setting with strong communication skills and a patient-first mindset, including experience with EMR systems and billing inquiries.