Front Desk & Care Coordination Specialist

Confluent Health; Los Angeles (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

EMR training

Onboarding & support

Career growth

Job summary

Confluent Health LLC is seeking a Care Coordinator to create a warm, professional first impression for patients. You will manage front desk tasks including check-in/out, scheduling, and insurance verification, while maintaining accurate records and HIPAA compliance.

Comprehensive training on EMR navigation and scheduling workflows is provided, along with structured onboarding and clear growth pathways into clinic management and leadership roles.

Qualifications

• High School Diploma or GED required.
• 1 year of customer-facing or patient-facing experience.
• Ability to multitask while staying organized and detail-oriented.
• Comfortable and professional phone communication.
• Basic computer proficiency and ability to learn scheduling software.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and schedule referrals, update patient records, and guide patients on next steps.
• Manage patient flow by confirming appointments, waitlists, cancellations, and follow-ups.
• Collect copays and payments accurately; basic payment tracking or reconciliation.
• Uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health LLC is seeking a Care Coordinator to create a warm, professional first impression for patients. You will manage front desk tasks including check-in/out, scheduling, and insurance verification, while maintaining accurate records and HIPAA compliance.

Comprehensive training on EMR navigation and scheduling workflows is provided, along with structured onboarding and clear growth pathways into clinic management and leadership roles.