Patient Services Representatives, Kankakee Illinois

Community Health Partnership of Illinois (CHP); Kankakee (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Community Health Partnership of Illinois is seeking a friendly, patient-focused front desk associate to support a positive patient experience at every touchpoint. You will greet visitors, assist with check-in and scheduling, and help coordinate care alongside clinical and administrative teams.

The role requires strong communication, confidentiality, and attention to detail, with the ability to navigate a fast-paced healthcare setting and maintain a welcoming, organized environment for patients

Qualifications

• High school diploma or equivalent required; additional training helpful.
• Experience in customer service, healthcare, hospitality, or related setting preferred.
• Strong communication and interpersonal skills with a service-oriented approach.
• Maintain professionalism, empathy, and confidentiality in all interactions.
• Excellent organizational skills and attention to detail.
• Proficient with computers, scheduling tools, and basic office software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and ability to manage multiple priorities.

Responsibilities

• Greet patients, families, and visitors in a courteous and professional manner.
• Assist with check-in, registration, appointment coordination, and related front-desk processes.
• Collect and verify demographic, insurance, and other required information accurately.
• Answer phone calls and respond to inquiries in a timely, helpful, and respectful manner.
• Support patient flow by coordinating with clinical and administrative teams as needed.
• Explain basic procedures, policies, and next steps clearly to patients and visitors.
• Maintain accurate records and ensure information is entered and updated correctly in systems.
• Handle sensitive information with professionalism and in accordance with privacy standards.
• Resolve routine concerns and elevate complex issues appropriately.
• Contribute to a clean, organized, and welcoming service environment.

Skills

Customer service

Healthcare experience

Communication

Data entry

Confidentiality

Teamwork

Education

High school diploma

Tools

Scheduling tools

EHR systems

Computer basics

Job description

Community Health Partnership of Illinois is seeking a professional and customer-focused team member to support a positive experience for patients, families, and visitors throughout their interaction with our organization. In this role, you will serve as a welcoming point of contact, help coordinate essential service needs, and contribute to efficient, compassionate care delivery. The ideal candidate communicates clearly, works well in a fast-paced environment, and brings strong attention to detail and service excellence to every interaction.

Responsibilities

• Greet patients, families, and visitors in a courteous and professional manner.
• Assist with check-in, registration, appointment coordination, and related front-desk processes.
• Collect and verify demographic, insurance, and other required information accurately.
• Answer phone calls and respond to inquiries in a timely, helpful, and respectful manner.
• Support patient flow by coordinating with clinical and administrative teams as needed.
• Explain basic procedures, policies, and next steps clearly to patients and visitors.
• Maintain accurate records and ensure information is entered and updated correctly in systems.
• Handle sensitive information with professionalism and in accordance with privacy standards.
• Resolve routine concerns and elevate complex issues appropriately.
• Contribute to a clean, organized, and welcoming service environment.

Qualifications

• High school diploma or equivalent required; additional education or training preferred.
• Prior experience in customer service, healthcare, hospitality, or a related setting preferred.
• Strong communication and interpersonal skills with a service-oriented approach.
• Ability to maintain professionalism, empathy, and confidentiality in all interactions.
• Excellent organizational skills and attention to detail.
• Comfortable using computers, scheduling tools, and basic office software.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and the ability to manage multiple priorities.

Preferred Skills

• Experience with patient registration, scheduling, or front-office operations.
• Knowledge of insurance verification, referrals, or authorization processes.
• Familiarity with electronic health record systems or similar platforms.
• Bilingual communication skills, depending on organizational needs.

What You Can Expect

• A supportive environment focused on quality service and patient experience.
• Opportunities to develop administrative and healthcare operations skills.
• A collaborative team that values professionalism, respect, and efficiency.
• Meaningful work that helps people access care and services with confidence.

Additional Information

This position requires a commitment to maintaining confidentiality, demonstrating reliability, and delivering consistent service in a dynamic environment. Candidates who enjoy helping others and contributing to a positive experience for every patient are encouraged to apply.