Front Desk Care Advocate - Bilingual

AltaMed Health Services; West Covina (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

403(b) Plan

Paid Time Off

Job summary

AltaMed Health Services in West Covina, CA seeks a Patient Services Advocate to warmly welcome patients, manage front desk needs, and set expectations for a compassionate, efficient visit. You will be part of the care team, communicating clearly and resolving issues to ensure a positive patient experience.

Requirements include a high school diploma, 1–2 years in customer service, and bilingual abilities (English/Spanish/Mandarin/Cantonese preferred). A valid BLS certification is required.

Qualifications

• High School diploma or equivalent required.
• 1–2 years customer service experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.

Responsibilities

• Welcome and attend to the needs of all patients in the front office.
• Create a positive front office patient experience by managing expectations with compassion and respect.
• Assist as a health care team member by supporting patient-focused care and clear communication.

Skills

Customer service

Bilingual ability

Communication skills

Education

High school diploma

Job description

AltaMed Health Services in West Covina, CA seeks a Patient Services Advocate to warmly welcome patients, manage front desk needs, and set expectations for a compassionate, efficient visit. You will be part of the care team, communicating clearly and resolving issues to ensure a positive patient experience.

Requirements include a high school diploma, 1–2 years in customer service, and bilingual abilities (English/Spanish/Mandarin/Cantonese preferred). A valid BLS certification is required.