Front Desk Guest Experience Specialist

WS Management Inc.; San Diego (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Hotel brand discounts

PTO

Job summary

Sonesta ES Suites San Diego is seeking a Front Desk Agent to greet guests, answer inquiries, and handle check-in/check-out with warmth and efficiency. You will coordinate with other departments to fulfill requests and help ensure memorable guest experiences throughout their stay.

The role emphasizes professionalism, attentiveness, and the ability to manage multiple tasks in a fast-paced hotel environment while upholding cash handling and security procedures.

Qualifications

• Demonstrates a friendly, helpful attitude and a welcoming presence.
• Operates with professional presentation and demeanor.
• Ability to multi-task and remain calm in a fast-paced hospitality environment.
• Follows standard procedures for check-in/out, payments, and guest requests.

Responsibilities

• Manage and resolve guest complaints and compliments professionally.
• Check guests in and out efficiently and courteously.
• Reconcile daily activities and close accounts.
• Navigate property systems quickly and run reports.
• Maintain cash/credit/deposit controls with security.
• Coordinate with other departments to fulfill guest requests.
• Identify potential sales leads during guest interactions and relay to team.
• Answer phones and emails promptly with a friendly tone.
• Multi-task effectively in a busy setting.

Skills

Spirit to Serve

Teamwork

Professional demeanor

Work under pressure

Follow instructions

Initiative

Cross-training

Guest service mindset

Education

High school education or equivalent

Job description

Sonesta ES Suites San Diego is seeking a Front Desk Agent to greet guests, answer inquiries, and handle check-in/check-out with warmth and efficiency. You will coordinate with other departments to fulfill requests and help ensure memorable guest experiences throughout their stay.

The role emphasizes professionalism, attentiveness, and the ability to manage multiple tasks in a fast-paced hotel environment while upholding cash handling and security procedures.