Front Desk Associate

Coastal Health; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Health in Orange Park, FL is seeking a friendly Front Desk Receptionist to join our Primary Care team. You will greet patients, check in/out, collect payments, schedule appointments, and help maintain a welcoming, efficient reception.

The ideal candidate has a high school diploma, strong communication skills, experience in a medical office, and familiarity with EMR/EHR systems. You will protect patient privacy and support a fast-paced practice with a team-focused attitude.

Qualifications

• High school diploma or equivalent.
• Experience in medical office or front desk preferred.
• Primary Care experience is a plus.
• Experience with EMR/EHR systems preferred.
• Knowledge of medical terminology and insurance processes preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive patient information.
• Dependable, punctual, and team-oriented.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out for appointments.
• Verify and update patient demographic and insurance information.
• Collect copays, coinsurance, deductibles, and balances.
• Answer and route incoming calls appropriately.
• Schedule, reschedule, and confirm appointments.
• Provide forms and appointment information.
• Verify insurance eligibility and assist with questions.
• Maintain accurate EMR data and scan/upload documents.
• Process faxes and other correspondence.
• Assist with referrals and front-office duties as needed.
• Maintain an organized and welcoming reception/waiting area.
• Communicate effectively with providers and staff.
• Protect patient privacy and HIPAA compliance.
• Provide compassionate service to every patient.
• Assist office team with additional duties.

Skills

Customer service

Front desk

HIPAA compliance

Multitasking

Communication

Data entry

Teamwork

Telephone etiquette

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Front Desk Receptionist – Primary CareCoastal Health – Orange Park, FLFull-Time | In-PersonCoastal Health is seeking a friendly, dependable, and organized Front Desk Receptionist to join our Primary Care team in Orange Park. The Front Desk Receptionist is often the first and last point of contact for our patients, making excellent customer service, professionalism, and a positive attitude essential to this role.We are looking for someone who enjoys helping people, works well in a fast-paced medical office, and can effectively manage multiple responsibilities while maintaining a welcoming and professional environment.ResponsibilitiesGreet patients and visitors in a friendly, professional mannerCheck patients in and out for appointmentsVerify and update patient demographic and insurance informationCollect copays, coinsurance, deductibles, and outstanding balancesAnswer and route incoming telephone calls appropriatelySchedule, reschedule, and confirm patient appointmentsProvide patients with necessary forms, paperwork, and appointment informationVerify insurance eligibility and assist with insurance-related questionsMaintain accurate patient information in the electronic medical record (EMR)Scan and upload documents into patient chartsProcess incoming and outgoing faxes and other correspondenceAssist with referrals and other front-office administrative duties as neededMaintain an organized and welcoming reception and waiting areaCommunicate effectively with providers, clinical staff, and other departmentsProtect patient privacy and maintain HIPAA compliance at all timesProvide compassionate and professional service to every patientAssist the office team with additional duties as neededQualificationsHigh school diploma or equivalentPrevious medical office or front desk experience preferredPrimary Care experience is a plusExperience with EMR/EHR systems preferredKnowledge of medical terminology and insurance processes preferredStrong computer and data-entry skillsExcellent verbal and written communication skillsProfessional telephone etiquetteStrong organizational and multitasking abilitiesAbility to work efficiently in a fast-paced environmentExcellent customer service skillsAbility to maintain confidentiality and handle sensitive patient informationDependable, punctual, and able to work effectively as part of a teamThe Ideal CandidateWe are looking for someone who is friendly, compassionate, dependable, and team-oriented. The right candidate understands that our patients should feel welcomed, respected, and cared for from the moment they walk through the door.If you are someone who takes pride in providing excellent patient service and enjoys being part of a supportive healthcare team, we would love to hear from you!About Coastal HealthCoastal Health is a growing multispecialty healthcare group serving patients throughout Northeast Florida and Southeast Georgia. Our team is committed to providing quality healthcare while creating a positive experience for every patient and every member of the Coastal Health family.Join the Coastal Health family and make a difference in the patient experience every day!Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.