Patient Experience Coordinator, Medical Front Desk

Coastal Health; Orange Park (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Coastal Health in Orange Park, FL is looking for a friendly Front Desk Receptionist to welcome patients and support our busy Primary Care team. This full-time, in-person role involves greeting patients, checking them in and out, updating demographics and insurance information, collecting payments, and guiding patients through their visits.

You will schedule appointments, verify insurance eligibility, and maintain accurate EMR records while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent.
• Previous medical office or front desk experience preferred.
• Experience with EMR/EHR systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in and out for appointments.
• Verify and update patient demographic and insurance information.
• Collect copays, coinsurance, deductibles, and outstanding balances.
• Answer and route incoming telephone calls appropriately.
• Schedule, reschedule, and confirm patient appointments.
• Provide patients with necessary forms, paperwork, and appointment information.
• Verify insurance eligibility and assist with insurance-related questions.
• Maintain accurate patient information in the EMR.
• Scan and upload documents into patient charts.
• Process incoming and outgoing faxes and other correspondence.
• Assist with referrals and other front-office administrative duties as needed.
• Maintain an organized and welcoming reception and waiting area.
• Communicate effectively with providers, clinical staff, and other departments.
• Protect patient privacy and HIPAA compliance at all times.
• Provide compassionate and professional service to every patient.
• Assist the office team with additional duties as needed.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Data-entry

Microsoft Office

Job description

Coastal Health in Orange Park, FL is looking for a friendly Front Desk Receptionist to welcome patients and support our busy Primary Care team. This full-time, in-person role involves greeting patients, checking them in and out, updating demographics and insurance information, collecting payments, and guiding patients through their visits.

You will schedule appointments, verify insurance eligibility, and maintain accurate EMR records while upholding HIPAA standards.