Front Desk Associate

Coastal Health; Alaska; On-site; USD 21,000 - 30,000; Full time

Job summary

Coastal Health is seeking a friendly, professional Check-In Specialist to join our Primary Care team in Alaska. You will greet patients, verify demographics and insurance, collect copays, and manage registrations while maintaining HIPAA and patient confidentiality.

The ideal candidate will have strong customer service skills, be able to multitask in a fast-paced medical office, and work Monday–Friday in a full-time role. Prior medical front-desk experience is preferred.

Qualifications

• Experience in a medical front desk or healthcare office is preferred.
• Knowledge of patient registration and insurance verification is preferred.
• Strong customer service and communication skills are important.
• Professional and friendly demeanor is expected.
• Ability to multitask in a busy medical office.
• Attention to detail and accuracy are essential.
• Reliable, dependable, and team-oriented.
• Basic computer skills and learning EMR systems.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Verify insurance eligibility and collect copays, deductibles, and balances.
• Obtain and update patient registration information.
• Answer phones and assist patients with questions and requests.
• Schedule and confirm patient appointments.
• Collect and document necessary patient information.
• Maintain a welcoming front desk/check-in area.
• Communicate with providers, medical assistants, and staff.
• Assist with forms and signatures.
• Follow HIPAA and Coastal Health policies.
• Provide excellent customer service while maintaining confidentiality.
• Perform other front-office duties as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Athenahealth

Job description

Medical Office Check-In Specialist – Primary Care

Coastal Health is seeking a friendly, professional, and dependable Check-In Specialist to join our Primary Care team. The ideal candidate will enjoy working with patients, have excellent customer service skills, and be comfortable working in a fast-paced medical office environment.

Position Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and verify demographic, insurance, and contact information
• Verify insurance eligibility and collect applicable copays, deductibles, and balances
• Obtain and update patient registration information
• Answer phones and assist patients with questions and requests
• Schedule and confirm patient appointments
• Collect and accurately document necessary patient information
• Maintain a welcoming and organized front desk/check-in area
• Communicate effectively with providers, medical assistants, and other office staff
• Assist with obtaining necessary forms and signatures
• Follow HIPAA and Coastal Health policies and procedures
• Provide excellent customer service while maintaining patient confidentiality
• Perform other front-office duties as needed

Qualifications

• Previous medical office or healthcare front-desk experience preferred
• Experience with patient registration and insurance verification preferred
• Strong customer service and communication skills
• Professional and friendly demeanor
• Ability to multitask in a busy medical office
• Strong attention to detail and accuracy
• Reliable, dependable, and able to work well as part of a team
• Basic computer skills and the ability to learn electronic medical record systems
• Knowledge of athenahealth is a plus

What We’re Looking For

We are looking for someone who is patient-focused, dependable, positive, and compassionate. The right candidate should understand that the check-in experience is often a patient’s first interaction with our office and be committed to making that experience a positive one.

Schedule

Full-Time | Monday–Friday

Join the Coastal Health Family

At Coastal Health, we believe in hiring for attitude and building a team where everyone works together to provide excellent patient care. If you are friendly, dependable, organized, and enjoy helping people, we would love to hear from you!

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.