Referral Coordinator

Paycom - ATS; Orange Park (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Coastal Health is seeking an experienced Referral Coordinator to join our corporate office in Orange Park, FL. You will coordinate patient referrals, ensure timely communication between providers, insurers, and specialty offices, and guide patients through the referral process.

The ideal candidate has 1–3 years in medical office settings, familiarity with EMR systems, and strong communication and organizational skills to support a patient-centered care approach.

Qualifications

• Excellent written and verbal communication required.
• Strong organizational skills are essential.
• Attention to detail is critical for accuracy.
• Ability to multitask in a fast-paced environment is needed.

Responsibilities

• Coordinate and process patient referrals to specialists and healthcare providers.
• Review referral orders for accuracy and completeness.
• Obtain insurance authorizations and verify referral requirements as needed.
• Schedule appointments and follow up on outstanding referrals.
• Maintain accurate documentation in the EMR and ensure HIPAA compliance.

Skills

Excellent written and verbal comms

Strong organizational skills

Attention to detail

Multitasking in fast-paced env

Team-oriented and collaborative

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Referral CoordinatorCoastal Health | Corporate Office | Orange Park, FLAbout Coastal HealthCoastal Health is a growing multispecialty medical group with locations throughout Jacksonville and Southeastern Georgia. Our team is dedicated to providing quality patient care while supporting our providers, staff, and the communities we serve. We are looking for a dependable, organized, and patient-focused professional to join our corporate team.Position SummaryCoastal Health is seeking an experienced and detail-oriented Referral Coordinator to join our corporate office. The Referral Coordinator will be responsible for coordinating patient referrals, ensuring timely communication between providers, insurance companies, and specialty offices, and helping patients navigate the referral process.The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a medical office or healthcare setting.Key ResponsibilitiesCoordinate and process patient referrals to specialists and other healthcare providers.Review referral orders for accuracy and completeness.Obtain insurance authorizations and verify referral requirements as needed.Communicate with insurance companies, referring providers, and specialty offices.Schedule appointments and follow up on outstanding referrals.Track referral status to ensure timely completion.Communicate referral information and updates to patients.Maintain accurate documentation in the electronic medical record (EMR).Identify and resolve referral issues or delays.Collaborate with clinical staff, front office teams, and providers.Maintain patient confidentiality and follow HIPAA regulations.Perform other duties as assigned.QualificationsPrevious experience in a medical office, referral coordination, or healthcare administrative role preferred.Knowledge of insurance referrals and authorizations preferred.Familiarity with electronic medical records (EMR) systems.Strong attention to detail and organizational skills.Excellent written and verbal communication skills.Ability to multitask and prioritize in a fast-paced environment.Professional, dependable, and team-oriented.Ability to work independently and collaborate effectively with multiple departments.What We OfferOpportunity to join a growing multispecialty healthcare organization.Collaborative and supportive work environment.Opportunities for professional growth and development.Competitive compensation based on experience.How to ApplyIf you are organized, compassionate, and passionate about supporting quality patient care, we encourage you to apply and become part of the Coastal Health family!Coastal Health is an equal opportunity employer.Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.