Front Desk Associate

Coastal Health; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Coastal Health is seeking a friendly, professional Check-In Specialist for our Primary Care team. You will greet patients, verify demographics and insurance, collect copays, and schedule visits in a fast-paced office.

The ideal candidate has strong customer service and communication skills, can multitask, and maintain accuracy while ensuring patient confidentiality and HIPAA compliance.

Qualifications

• Previous medical office or healthcare front-desk experience preferred.
• Experience with patient registration and insurance verification preferred.
• Strong customer service and communication skills; professional and friendly demeanor.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Verify insurance eligibility and collect applicable copays, deductibles, and balances.
• Obtain and update patient registration information.
• Answer phones and assist patients with questions and requests.
• Schedule and confirm patient appointments.
• Maintain a welcoming and organized front desk/check-in area.
• Communicate effectively with providers, medical assistants, and other office staff.
• Follow HIPAA and Coastal Health policies and procedures.
• Provide excellent customer service while maintaining patient confidentiality.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team driven attitude

Scheduling

Word Processing

Professionalism

Time management

Basic computer skills

Tools

athenahealth

Job description

Medical Office Check-In Specialist – Primary CareCoastal Health is seeking a friendly, professional, and dependable Check-In Specialist to join our Primary Care team. The ideal candidate will enjoy working with patients, have excellent customer service skills, and be comfortable working in a fast-paced medical office environment.Position ResponsibilitiesGreet patients warmly and professionally upon arrivalCheck patients in and verify demographic, insurance, and contact informationVerify insurance eligibility and collect applicable copays, deductibles, and balancesObtain and update patient registration informationAnswer phones and assist patients with questions and requestsSchedule and confirm patient appointmentsCollect and accurately document necessary patient informationMaintain a welcoming and organized front desk/check-in areaCommunicate effectively with providers, medical assistants, and other office staffAssist with obtaining necessary forms and signaturesFollow HIPAA and Coastal Health policies and proceduresProvide excellent customer service while maintaining patient confidentialityPerform other front-office duties as neededQualificationsPrevious medical office or healthcare front-desk experience preferredExperience with patient registration and insurance verification preferredStrong customer service and communication skillsProfessional and friendly demeanorAbility to multitask in a busy medical officeStrong attention to detail and accuracyReliable, dependable, and able to work well as part of a teamBasic computer skills and the ability to learn electronic medical record systemsKnowledge of athenahealth is a plusWhat We’re Looking ForWe are looking for someone who is patient-focused, dependable, positive, and compassionate. The right candidate should understand that the check-in experience is often a patient’s first interaction with our office and be committed to making that experience a positive one.ScheduleFull-Time | Monday–FridayJoin the Coastal Health FamilyAt Coastal Health, we believe in hiring for attitude and building a team where everyone works together to provide excellent patient care. If you are friendly, dependable, organized, and enjoy helping people, we would love to hear from you!Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.