Front Desk Associate

Coastal Health; Orange Park (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Coastal Health in Orange Park, FL is looking for a friendly Front Desk Receptionist to welcome patients and support our busy Primary Care team. This full-time, in-person role involves greeting patients, checking them in and out, updating demographics and insurance information, collecting payments, and guiding patients through their visits.

You will schedule appointments, verify insurance eligibility, and maintain accurate EMR records while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent.
• Previous medical office or front desk experience preferred.
• Experience with EMR/EHR systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in and out for appointments.
• Verify and update patient demographic and insurance information.
• Collect copays, coinsurance, deductibles, and outstanding balances.
• Answer and route incoming telephone calls appropriately.
• Schedule, reschedule, and confirm patient appointments.
• Provide patients with necessary forms, paperwork, and appointment information.
• Verify insurance eligibility and assist with insurance-related questions.
• Maintain accurate patient information in the EMR.
• Scan and upload documents into patient charts.
• Process incoming and outgoing faxes and other correspondence.
• Assist with referrals and other front-office administrative duties as needed.
• Maintain an organized and welcoming reception and waiting area.
• Communicate effectively with providers, clinical staff, and other departments.
• Protect patient privacy and HIPAA compliance at all times.
• Provide compassionate and professional service to every patient.
• Assist the office team with additional duties as needed.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Data-entry

Microsoft Office

Job description

Coastal Health – Orange Park, FL

Full-Time | In-Person

Coastal Health is seeking a friendly, dependable, and organized Front Desk Receptionist to join our Primary Care team in Orange Park. The Front Desk Receptionist is often the first and last point of contact for our patients, making excellent customer service, professionalism, and a positive attitude essential to this role.

We are looking for someone who enjoys helping people, works well in a fast-paced medical office, and can effectively manage multiple responsibilities while maintaining a welcoming and professional environment.

Responsibilities

• Greet patients and visitors in a friendly, professional manner
• Check patients in and out for appointments
• Verify and update patient demographic and insurance information
• Collect copays, coinsurance, deductibles, and outstanding balances
• Answer and route incoming telephone calls appropriately
• Schedule, reschedule, and confirm patient appointments
• Provide patients with necessary forms, paperwork, and appointment information
• Verify insurance eligibility and assist with insurance-related questions
• Maintain accurate patient information in the electronic medical record (EMR)
• Scan and upload documents into patient charts
• Process incoming and outgoing faxes and other correspondence
• Assist with referrals and other front-office administrative duties as needed
• Maintain an organized and welcoming reception and waiting area
• Communicate effectively with providers, clinical staff, and other departments
• Protect patient privacy and maintain HIPAA compliance at all times
• Provide compassionate and professional service to every patient
• Assist the office team with additional duties as needed

Qualifications

• High school diploma or equivalent
• Previous medical office or front desk experience preferred
• Primary Care experience is a plus
• Experience with EMR/EHR systems preferred
• Knowledge of medical terminology and insurance processes preferred
• Strong computer and data-entry skills
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Excellent customer service skills
• Ability to maintain confidentiality and handle sensitive patient information
• Dependable, punctual, and able to work effectively as part of a team

The Ideal Candidate

We are looking for someone who is friendly, compassionate, dependable, and team-oriented. The right candidate understands that our patients should feel welcomed, respected, and cared for from the moment they walk through the door.

If you are someone who takes pride in providing excellent patient service and enjoys being part of a supportive healthcare team, we would love to hear from you!

About Coastal Health

Coastal Health is a growing multispecialty healthcare group serving patients throughout Northeast Florida and Southeast Georgia. Our team is committed to providing quality healthcare while creating a positive experience for every patient and every member of the Coastal Health family.

Join the Coastal Health family and make a difference in the patient experience every day!

Qualifications: Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.