Front Desk Associate

Paycom; St. Marys (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401(k)

Paid time off

Paid holidays

Growth opportunities

Job summary

Coastal Health Spine & Pain in St. Marys, GA is seeking a friendly Front Desk Coordinator to be the first point of contact for patients, ensuring a positive experience. This role supports the Spine & Pain department with check-ins, eligibility verification, scheduling, and payment processing.

Ideal candidates have 1–3 years in medical offices, strong communication, and a team-oriented mindset. The position is full-time, on-site, with competitive pay and comprehensive benefits from Coastal Health.

Qualifications

• 1–3 years of medical office experience preferred.
• Experience with EMR systems preferred.
• Strong customer service and communication skills.
• Professional, friendly, and dependable.
• Ability to multitask in a fast-paced medical office.

Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Verify patient demographics, insurance, and other necessary information.
• Check patients out and schedule follow-up appointments.
• Answer incoming phone calls and assist patients with questions.
• Collect copays and other patient payments.
• Coordinate referrals, authorizations, and other front-office tasks as needed.
• Maintain accurate patient records and documentation.
• Communicate effectively with providers and clinical staff.
• Provide excellent customer service to patients and their families.

Skills

Customer service

Multitasking

Telephone skills

Organization

Attention to detail

Scheduling

Team player

Tools

EMR systems

Job description

Front Desk Coordinator – Coastal Health Spine & PainLocation: St. Marys, GADepartment: Spine & PainJob Type: Full-TimeAbout Coastal HealthCoastal Health is a growing multispecialty healthcare group with locations throughout Jacksonville and Southeast Georgia. We are committed to providing compassionate, patient-centered care while creating a supportive and professional environment for our employees.Position OverviewCoastal Health Spine & Pain is seeking a friendly, organized, and dependable Front Desk Coordinator to join our team in St. Marys, GA. The Front Desk Coordinator is often the first point of contact for our patients and plays an important role in creating a positive patient experience.ResponsibilitiesGreet and check in patients in a professional and welcoming mannerVerify patient demographics, insurance, and other necessary informationCheck patients out and schedule follow-up appointmentsAnswer incoming phone calls and assist patients with questionsCollect copays and other patient paymentsCoordinate referrals, authorizations, and other front-office tasks as neededMaintain accurate patient records and documentationCommunicate effectively with providers and clinical staffAssist with scheduling and managing the daily patient flowMaintain patient confidentiality and follow HIPAA guidelinesProvide excellent customer service to patients and their familiesPerform other administrative duties as assignedQualificationsPrevious medical office or front desk experience preferredExperience with electronic medical records (EMR) systems preferredStrong customer service and communication skillsProfessional, friendly, and dependableStrong attention to detail and organizational skillsAbility to multitask in a fast-paced medical officeAbility to work effectively as part of a teamKnowledge of insurance verification and medical terminology is a plusWhat We OfferCompetitive payFull-time employmentMedical, dental, and vision benefits401(k)Paid time offPaid holidaysSupportive team environmentOpportunity for growth within Coastal HealthIf you are a patient-focused professional who enjoys helping others and would like to be part of the Coastal Health family, we would love to hear from you!Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.