Patient Experience Front Desk Specialist

Coastal Health; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Health in Orange Park, FL is seeking a friendly Front Desk Receptionist to join our Primary Care team. You will greet patients, check in/out, collect payments, schedule appointments, and help maintain a welcoming, efficient reception.

The ideal candidate has a high school diploma, strong communication skills, experience in a medical office, and familiarity with EMR/EHR systems. You will protect patient privacy and support a fast-paced practice with a team-focused attitude.

Qualifications

• High school diploma or equivalent.
• Experience in medical office or front desk preferred.
• Primary Care experience is a plus.
• Experience with EMR/EHR systems preferred.
• Knowledge of medical terminology and insurance processes preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive patient information.
• Dependable, punctual, and team-oriented.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out for appointments.
• Verify and update patient demographic and insurance information.
• Collect copays, coinsurance, deductibles, and balances.
• Answer and route incoming calls appropriately.
• Schedule, reschedule, and confirm appointments.
• Provide forms and appointment information.
• Verify insurance eligibility and assist with questions.
• Maintain accurate EMR data and scan/upload documents.
• Process faxes and other correspondence.
• Assist with referrals and front-office duties as needed.
• Maintain an organized and welcoming reception/waiting area.
• Communicate effectively with providers and staff.
• Protect patient privacy and HIPAA compliance.
• Provide compassionate service to every patient.
• Assist office team with additional duties.

Skills

Customer service

Front desk

HIPAA compliance

Multitasking

Communication

Data entry

Teamwork

Telephone etiquette

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Coastal Health in Orange Park, FL is seeking a friendly Front Desk Receptionist to join our Primary Care team. You will greet patients, check in/out, collect payments, schedule appointments, and help maintain a welcoming, efficient reception.

The ideal candidate has a high school diploma, strong communication skills, experience in a medical office, and familiarity with EMR/EHR systems. You will protect patient privacy and support a fast-paced practice with a team-focused attitude.