Front Desk Associate

Scenthound Fort Worth Saginaw, TX; Fort Worth (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Free uniforms

Paid time off

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound Fort Worth Saginaw, TX is seeking a Sales & Front Desk Associate responsible for selling memberships and providing exceptional service. If you are a goal-oriented person with a passion for sales and dog wellness, we want you!

This role offers benefits like competitive pay, career growth opportunities, and a friendly team environment. Ideal candidates will have experience in sales and customer service, plus a love for dogs!

Qualifications

• Sales experience and confidence, specifically in membership sales.
• Experience in customer service roles, particularly in retail or restaurant settings.
• Proficiency in using computers and technology.
• A genuine passion for dogs and their health and wellness.

Responsibilities

• Drive membership sales through health and wellness education.
• Monitor and drive key performance indicators.
• Develop and follow up on membership leads.
• Manage customer profiles and appointment scheduling.
• Handle cash drawer and ensure accurate cash handling.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Passion for dogs and dog health

Job description

Benefits:

Bonus based on performance

Free food & snacks

Free uniforms

Paid time off

Perks and Benefits:

Direct career growth path to Management positions (Asst. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager