Front Desk Associate

Scenthound Bosie, ID; Boise (ID); Vor Ort; USD 20.664 - 27.552; Vollzeit

Benefits dieser Stelle

Direct career growth path

Competitive hourly base pay plus tips

Medical, dental, and vision insurance

Paid vacation

Complimentary service membership

Zusammenfassung

Scenthound Boise, ID is seeking a Sales & Front Desk Associate to drive membership sales and provide exceptional service. The role requires a passion for sales, customer service, and dog health.

Ideal candidates have sales and customer service experience, technology proficiency, and a reliable transportation. Competitive hourly pay plus bonuses and benefits are offered, along with opportunities for career growth.

Qualifikationen

• Sales experience and confidence, especially in membership sales.
• Proven customer service experience, preferably in retail or restaurant.
• Reliable transportation to work.

Aufgaben

• Sell memberships while providing exceptional customer service.
• Drive membership sales through health and wellness education.
• Manage customer interactions, scheduling, and cash handling.

Kenntnisse

Sales experience

Customer service experience

Technology proficiency

Effective communication

Problem-solving

Attention to detail

Time management

Jobbeschreibung

Perks and Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This Position Requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time‑management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards