Sales Front Desk Associate

Scenthound San Diego, CA; San Diego (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Free uniforms

Paid time off

Training & development

Medical benefits upon eligibility

Merit-based pay increases

Complimentary service membership

Job summary

Scenthound San Diego, CA is seeking a Sales & Front Desk Associate to enhance their team's performance in selling memberships. This role focuses on providing exceptional customer service while promoting dog health and wellness.

Ideal candidates will possess sales and customer service experience, a passion for dogs, and a commitment to maintaining a clean and welcoming environment. This position offers opportunities for career advancement and additional commissions.

Qualifications

• Sales experience and confidence are essential.
• Strong customer service skills are required.
• Reliable transportation is necessary.

Responsibilities

• Drive membership sales through health and wellness education.
• Answer phone calls and schedule customer appointments.
• Manage customer expectations and resolve concerns.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Attention to detail

Time-management

Job description

Benefits

• 401(k)
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

• Sales experience and confidence (membership sales is highly valued!)
• Customer service experience (retail or restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Total Compensation - $24-30/hr.
  • Base pay is $18 - $21 an hour.
  • Can expect $6-9 additional per hour based on tips
  • Opportunity for commissions incentives
• Medical benefits upon eligibility
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards