Front Desk Associate

Scenthound Escondido, CA; Escondido (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Paid Vacation

Complimentary service membership

Paid vacation

Complimentary membership

Job summary

A dog health and wellness service in Escondido is seeking a Sales & Front Desk Associate. This role involves driving membership sales, providing exceptional customer service, and managing customer records. The ideal candidate is motivated, outgoing, and has experience in sales and customer service. Opportunities for career advancement are available through direct training paths to management positions.

Qualifications

• Sales experience and confidence, particularly in membership sales.
• Customer service experience, ideally in retail or restaurant.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer profiles and records, schedule appointments.
• Adhere to cleaning practices and maintain a presentable reception area.
• Advise customers on products and services; upsell add-ons.
• Keep reception area clean and presentable; follow training path to management.

Skills

Sales experience

Customer service experience

Technology proficiency

Confidence in selling

Attention to detail

Tools

POS system

Job description

Benefits:

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards