Front Desk Associate

Scenthound Northwest Houston; Cypress (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Competitive hourly base pay, plus tips

Complimentary service membership

Job summary

A local pet wellness company in Cypress is seeking a Sales & Front Desk Associate to sell memberships and provide exceptional customer service. The role requires sales and customer service experience, along with a passion for dogs. Responsibilities include driving membership sales, managing customer appointments, and ensuring a clean reception area. This position offers training and development opportunities to advance to management roles.

Qualifications

• Sales experience and confidence in selling memberships.
• Customer service experience in retail or restaurant settings.
• A passion for dogs and dog health & wellness.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage cash drawer and handle daily cash.
• Answer phone calls and schedule customer appointments.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Attention to detail

Effective communication

Time-management

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development
• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Merit-based pay increases
• Complimentary service membership

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards