Member Associate

Scenthound University Place, WA; University Place (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Career path to management

Job summary

Scenthound University Place, WA is seeking a Sales & Front Desk Associate to drive membership sales while delivering exceptional customer service to every guest and their dogs.

You will educate clients on dog health, manage appointments, and support store operations. A friendly, reliable team player with a willingness to learn can advance through our training path to management.

Qualifications

• Sales experience and confidence (membership sales are highly valued!).
• Customer service experience (retail, restaurant).
• Computer/Technology proficiency.
• A passion for dogs and dog health & wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Drive KPIs – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
• Develop membership leads; Follow up with potential members.
• Answer phone calls, schedule customer appointments, manage customer profiles and records.
• Manage cash drawer – responsible for daily cash handling.
• Manage customer expectations; Resolve customer concerns; Retain memberships.
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Skills

Sales experience

Customer service

Communication

Problem solving

Time management

Attention to detail

Canine health awareness

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Wellness Stipend, Full-time & 90-day eligibility
• Merit-based pay increases
• Paid Vacation, 90-days eligibility
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards