Front Desk Associate

Scenthound Southlake, TX; Colleyville (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Free food & snacks

Free uniforms

Competitive hourly pay plus tips

Paid vacation

Complimentary service membership

Job summary

A dog wellness service provider in Colleyville, TX is seeking a Sales & Front Desk Associate. This role emphasizes selling memberships while delivering exceptional customer service. Candidates should have sales and customer service experience, coupled with a passion for dog health. Responsibilities include driving sales, managing appointments, and resolving customer issues. The position offers growth potential to management roles through training, making it ideal for motivated individuals seeking career advancement.

Qualifications

• Sales experience, especially in memberships, is highly valued.
• Customer service experience required from retail or restaurant.
• Must have reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through education on health and wellness.
• Manage customer appointments, profiles, and cash drawer.
• Resolve customer concerns and retain memberships.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Ability to lift 70 pounds

Strong communication skills

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Free food & snacks
• Free uniforms

Perks and Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards